How can we help?
Answers to the most common questions, plus a direct line to our team. We typically reply within a day.
Frequently asked
Download the Haps app on Google Play and sign up with your email or Google account. You can browse events on the web without an account, but you'll need one to RSVP, buy tickets or follow promoters.
Tickets live in the app under 'My Tickets'. Each ticket has a QR code that's scanned at the door. Tickets are stored offline, so they work even with no signal at the venue.
Refund policies are set by each promoter and shown at checkout. For refund requests, contact the promoter through the app, or reach out to us using the form below and we'll help mediate.
Some events keep their exact address hidden until shortly before doors. Once you've RSVP'd in the app, you'll get a push notification with the precise location the moment the promoter drops it.
Every event and profile in the app has a report option. You can also use the contact form below (choose 'Report an event or user'). We review every report and remove anything that breaks our Community Guidelines.
You can delete your account and all associated data directly in the app under Settings → Account → Delete account. See our Account & Data Deletion page for full details.
Haps is available free on both Android (Google Play) and iPhone (App Store). Download it from your device's store and sign in with email, Google or Apple.
Download the app, switch your profile to a promoter account, and post your first hap. Verified promoters get a badge and extra reach. Reach out via the form for verification.
Still stuck? Get in touch
Fill out the form and our team will get back to you by email. For urgent issues at an event, contact the promoter directly through the app.